Reference

Your Rights and Our Legal Commitments

erek2 94 operates under a clear legal framework designed to protect your account, your data, and your transactions — whether you deposit via DANA, OVO, GoPay or QRIS.

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredData protection policyAccount security standardsRegular policy updates
erek2 94 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data access request, or a dispute under these terms, our compliance team is reachable through three direct…

Live Chat Open the live chat widget from any page on erek2 94 — our compliance…
Email Support Send detailed legal requests, data-access inquiries or formal complaints to our support address.
In-Account Ticket Log into your erek2 94 account, navigate to Settings, then Contact Us, and submit…
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

We apply layered security across every account on erek2 94 — from the moment you register to each transaction you process via DANA, OVO, GoPay or QRIS.

Data Storage

Your personal data is stored on encrypted servers. We do not sell or share your information with third-party advertisers.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language and payment method.

Account Security

Two-factor authentication is available under Account Settings. We recommend enabling it before your first DANA or OVO deposit.

Data Retention

Transaction records linked to QRIS and GoPay deposits are held for five years to meet Indonesian financial reporting obligations.

Contact for Changes

To update personal details, request a data export, or ask for account deletion, contact us via the in-account ticket system.

Dispute Resolution

If you believe a policy decision affecting your account is incorrect, you may escalate through our formal dispute process.

Answers to Common Legal and Policy Questions

These are the questions our compliance team receives most often. Each answer reflects how our policy actually operates — not a generic summary. If your question is not here, open a support ticket and we will respond within one business day.

Access to our platform depends on local law. We advise you to confirm your eligibility under applicable Indonesian regulations before opening an account. Our terms reflect jurisdiction-specific conditions and are updated when laws change.

We collect your name, email address, phone number and payment identifiers such as your DANA or OVO account reference. This data is used solely for account verification, transaction processing and legal compliance — not for marketing to third parties.

Submit a data-access request through the in-account ticket system under Settings, then Contact Us. Include your account ID and a brief description of the data you want. We will prepare and deliver your data export within seven business days of verifying your identity.

Yes. Send a deletion request via email or in-account ticket. We will close your account and anonymise your personal data within 30 days, except for transaction records we are legally required to retain under Indonesian financial reporting rules.

Payment references for DANA, GoPay, OVO and QRIS are transmitted over encrypted connections and are never stored in plain text. We do not store your full payment credentials — only a tokenised reference used to match your deposit to your account.

We publish an updated version date at the bottom of this page each time terms change. For material changes, we send a notification to your registered email address at least seven days before the new terms take effect, giving you time to review before continuing.

Escalate through our formal dispute process by emailing our compliance team with your account ID and a clear description of the decision you are challenging. A compliance officer will review your case and respond within five business days with a written outcome.