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Your privacy is how we build trust

When you open an account with us, your personal information and payment details stay encrypted and secure.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS securedYour control, always
erek2 94 Your privacy is how we build trust
REACH US ANYTIME

How to contact us about your privacy

Live Chat Open our chat widget in the bottom-right corner of the lobby.
Email Support Send privacy questions to [email protected]. We read and reply within 24 hours.
Account Settings Log in, head to your profile, and tap Privacy & Data.
HOW WE PROTECT YOU

Data security and your rights

Encryption Standard

All data in transit uses 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS credentials are never stored on our…

Cookie Policy

Session cookies keep you logged in across your devices. Analytics cookies help us spot bugs and improve lobby speed.

Account Verification

When you request a withdrawal, we cross-check your identity against your deposit records and payment method on file.

Data Retention

Active account data stays with us as long as your account is open.

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS), identity-verification vendors and law enforcement where legally required.

Right to Request Changes

You can request a copy of all your data, ask us to correct errors or delete non-essential information via email…

Privacy and your account

Your active account records are deactivated immediately. We retain compliance records for seven years where local law permits, then delete all personal information. Your payment history with DANA, OVO, GoPay and QRIS stays encrypted in archive for fraud prevention, but is not accessible after closure.

Yes. Log in, go to your profile, select Privacy & Data and tap Download My Data. You'll get a file showing your name, email, phone, deposit history, login locations and device types. We send this within seven days of your request.

No. We only track your behaviour inside the erek2 94 lobby—which games you play, how long you stay and which payments you use. We do not place tracking pixels on external sites or share this data with advertisers.

Your DANA, OVO, GoPay and QRIS account details never reach our database. Payment partners tokenize them on their end. We see only a token and transaction confirmation, not your actual account number or PIN.

Email [email protected] immediately with details. We investigate within 48 hours. If a breach occurred, we notify you and affected users directly and inform relevant authorities where local law requires notification.

You can disable non-essential cookies in your browser. Session cookies stay active so you remain logged in. Disabling all cookies may slow your lobby experience, but your account and payment security are not affected.

Use the chat widget in the lobby for quick replies, email [email protected] for formal requests, or visit Privacy & Data in your account settings. We also respond to data-protection authority inquiries where local law permits.